RETURN & EXCHANGE POLICY
Blueprintz Creations is committed to providing high-quality products and services. However, we understand that sometimes things may not go as planned.
Return Policy
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Unfortunately, we do not offer refunds.
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We strive to ensure that all orders are accurate and free of defects.
Exchange Policy
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Product Defects: If you receive a product with a manufacturing defect, please contact our customer service within 7 days of receiving your order. We will gladly exchange the defective item for a replacement of equal value.
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Incorrect Orders: If you receive an incorrect item, please contact our customer service within 7 days of receiving your order. We will exchange the incorrect item for the correct one.
Exchange Process
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Contact Us: Reach out to our customer service team via hi.bluprintz@gmail.com / +6012 227 9114 to initiate the exchange process.
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Provide Details: Please provide your order number, a clear photo of the defective or incorrect item, and a brief description of the issue.
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Shipping: We will provide you with a return shipping instructions to send the defective or incorrect item back to us.
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Replacement: Once we receive the returned item, we will process your exchange and ship the replacement item to you.
Please note:
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Exchange requests must be made within 7 days of receiving your order.
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Items returned for exchange must be in their original condition, unused, and with all original packaging.
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Shipping costs for exchanges may vary. Please contact our customer service for specific details.
For any further questions or concerns, please don't hesitate to contact our customer service team.
Bluprintz Creations
+6012 227 9114